FAQ

 

1. Can I come in just to get my dogs nails done?

A: Yes, the cost is $10 and it is much easier than trying to hold your dog down with a pair of kitchen scissors. To ensure the safety of your dog we recommend stopping by the King of Prussia Pet Resort for nail grooming.

 

2. Can I bring my own food?

A: Yes, we strongly recommend owners bring their pet’s regular food to ensure no dietary upset during their stay.

 

3. What if I forgot to bring my dogs food?

A: That is completely okay, you can either stop by the house to drop it off later, or we can provide food for your dog. Our dog food brands will vary, and we do not guarantee our food to be the same as the one you regularly provide. We do give the option of wet, dry or mixed food.

 

4. What if my dog needs to take medicine during their stay?

A: No problem, our staff would love to help keep your dog happy and healthy by administering your dog’s medication. There is a small fee per day for each administration. All dogs that take medication or has a disability needs to fill out our Medication Form prior to their next stay.

 

5. Can I bring my dogs own toys?

A: We strongly suggest that you leave your dog’s toys at home. In order to prevent lossed or damaged items. The King of Prussia Pet Resort is not responsible for lost items and no refunds will be given.

 

6.  Is there air conditioning for my dog?

A: Yes, we keep the air conditioning at a comfortable temperature of 70 degrees. During the colder days we make sure your dog has plenty of blankets to keep them extra cozy.

 

7. What are the drop off times for boarding?

A: We ask that you drop off your dog any time from when we open until one hour prior to close: Monday-Friday: 7:30-5pm Saturday: 9-3pm Sunday: 9-11, and pick up from 9am-close. Please specify the approximate time you will be dropping off and picking up so we can have everything ready for your arrival! 

 

8. What are the drop off times for grooming?

A: Grooming occurs on Tuesdays-Saturdays. Drop off between 7:30am and 9:30am and pick up before 5pm.

 

9. What are the drop off and pick up times for doggie day care?

A: We ask that all dogs participating in doggie day care be dropped off any time after we open, and be picked up by closing.

 

10. What if I am late to picking up my dog?

A: We apologize for any inconvenience, but we require you to pick up your dog before closing. In the situation when you are unable to, you will have to pay the additional boarding cost, and pick your dog up the next day.

 

11. What are your policies for holidays?

A: Due to limited number of space, on holidays we require a reservation and a one day security deposit prior to your visit.

 

12. What if I have to cancel my holiday reservation?

A: Our cancellation policy requires that you cancel within 72 hours of that day in order to receive a refund of your security deposit.

 

13. I have two dogs, can they be in the same cage?

A: Of course! Just let our staff know, and write it in the special instruction area in your forms.

 

14. What are acceptable payments?

A: We accepts cash and all credit cards. We do not accept checks.

 

15. How old must I be to volunteer?

A: We prefer our volunteers to be at least 14 years old with parental approval.

 

16. Wasn’t this the Bow Wow Boutique?

A: Correct, the Bow Wow Boutique was around for 18 year before Cy and Cindy transformed it into the King of Prussia Pet Resort 11 years ago.

 

17. How much will my dog get fed?

A: By filling out our boarding instruction form you get to tell us how much food we should give your dog. If you do not specify we will feed your dog a standard cup of dog food twice a day.

 

18. When will my dog get fed?

A: Breakfast time is at 7:30am and dinner is at 5pm with treats all day in between.

 

19. How often does my dog get let out?

A: Your dog will be let out every two hours for potty time.

 

20. Will my dog get clean water and clean bedding?

A: Yes, we make sure that your dog gets clean water every two hours. Your dog will also get clean bedding daily.

 

21. Is my dog safe there at night?

A: Yes, we take extra procautions to ensure the safety of all our little friends. We have a security system, including a video camera, an alarm, fire alarm, extra door locks, and a night time watch cat.

 

22. When will my dog go outside to play?

A: Play time has no extra charge and is given for 40 minutes every 3 hours.

 

23. What if I do not want my dog to socialize with other dogs?

A: If requested, your dog can have inside alone play time instead of outside group fun.

 

24. Can I bring my own bedding?

A: We will provide bedding for your dog. In order to prevent damage to your belongings we ask that you leave it at home.

 

25. Can I get a tour before I come?

A: Yes you can, tours are given Mondays-Saturdays 2pm till close. 

 

26. What is a typical day at The King of Prussia Pet Resort like for my dog?

A: Each dogs experience depends on which service you are inquiring about. For dog boarding each day starts with a bright and early breakfast, potty time, and clean bedding. They then get time to digest before play time begins. Each dog will get to go in and out for play time multiple times during the day. They will play games with our staff, make new friends, and get plenty of exercise. They will be given treats throughout the day as well as extra love and petting time. After dinner your dog will get tucked in for the night with a bedtime treat.

 

27. Is there always staff supervision of the dogs during play time?

A: Yes, any time your dog is in our outside play pen there will always be a staff member present.

 

28. Do I need to make a reservation? 

A: We do ask that you give us a call ahead to ensure there is room. Grooming needs to be scheduled by appointment.

 

29. What if I am away on vacation and my dog gets sick?

A: We will make sure we do everything in our power to help make your dog good as new. In the event of an emergency we will seek professional attention as well as contact you as soon as we can.

 

30. Where does my dog sleep at night?

A: Your dog gets to sleep in our boarding facilities. They will be given bedding and plenty of room for a good rest.

 

31. What happens when there is inclement weather?

A: We have a outside shade covered facility to make sure your dog will still get some fresh air and play time.

 

32. Does my dog have to be neutered/spayed?

A: Yes, we require all dogs to be neutered/spayed. 

 

33. When will my dog be done being groomed?

A: Quality takes time, perfection takes longer. We understand you are a busy, and we try to accommodate every dog.

 

34. Why is boarding pick up 9am-close?

A: One of our specials includes a free bath after 5 days of boarding. To ensure that you come home with a clean dog we ask that you pick up your dog no sooner than 9am to give us time to give your friend a bath. If you choose to pick your dog up later, we ask that you inform us on the time you plan on coming. That way, we can make sure your dog gets play time during the day and there bath right before you come!